StrandRestore keeps the fitting, the order and the letter in one client record · Updated September 8, 2026

What is actually inside a fitting record

The unit of work is the client record, and it starts at the consultation. Intake, then seven cap measurements (circumference, front to nape, the ear to ear pair, temple to temple, nape width, crown position), then hairline photos. That is the part most studios currently keep on a card, which is fine until the client comes back in eight months and the card is in a different drawer, or in a different handwriting, or gone.

The same record then carries the order: base construction, cap size, density, length, color, supplier, purchase order number, promised delivery date and current status. The order board exists so that "where is her unit" becomes a question you answer by looking rather than by remembering. Add appointment types with checklists and exports to CSV and PDF for your accountant, and the account is essentially one long paper trail per client that happens to be searchable.

Nothing here is clinical. StrandRestore does not diagnose anything, does not treat anything and offers no medical advice. It is a filing system for a business that happens to sit next to oncology and alopecia care, which is precisely why the filing has to be good.

The cranial prosthesis letter, and the promise it does not make

The letter builder is the reason most studios would look at this at all. It auto populates the itemized cost, the service date, the prescribing physician, the diagnosis reference and the studio credentials, uses cranial prosthesis wording rather than the word wig, and prints on your letterhead so the client can leave with it the same day. Higher tiers add multiple templates and carrier memory, so the extra document a particular insurer demanded last spring is on file the next time you write to them.

StrandRestore is admirably blunt about the ceiling here. Its own FAQ says: "The letter is not a claim decision, and no vendor can promise one." That is the correct sentence, and it is worth repeating before anyone buys on hope. What software can do is remove the boring reasons a document gets bounced: missing itemization, missing service date, missing physician reference, the wrong terminology. Whether the carrier reimburses is the carrier's call, and no wording engine changes that.

The site also publishes owner reported improvement figures for hours saved and claims recovered. Those are the vendor's own marketing numbers, collected from customers rather than audited by anyone, so read them the way you read every number on a pricing site: as a claim, not as a forecast for your studio.

Pricing, printed in dollars on the page

Three tiers, all monthly. Single Studio is $45 a month for one location and up to two fitters, and includes unlimited fitting records, the seven point measurement sheet, one letter template, the order board, the claim log, CSV and PDF export, and email support answered within a business day. Studio Plus is $95 a month for one location and up to six staff accounts, adding multiple letter templates, carrier memory, appointment types with checklists, photo attachments and access logs. Two Locations is $189 a month for two storefronts and fifteen staff accounts, with per location and combined reporting, a shared supplier catalog, client transfers between locations, quarterly review calls and priority support.

The published terms are refreshingly free of the usual traps: no setup fee, no charge per letter, and no percentage skimmed off a reimbursed claim. You cancel yourself in the billing screen, the plan stops at the end of the paid month, and you export everything to PDF and CSV first. The archive is kept for thirty days before deletion, and the client records stay the studio's property throughout. Pricing on a live site can change, so confirm the current figures on the vendor's own pricing page before you build a budget around them.

Who it fits, and who will find it thin

The target is explicit: owner operators and small studios, roughly one to six fitters across one or two locations, doing oncology fittings, alopecia areata, trichotillomania and other hair loss work where documentation actually matters. If your week involves writing the same letter for the fourth time and then losing track of whether anyone followed the claim, this is aimed squarely at you.

It will feel thin elsewhere. A salon that never touches insurance is paying for a letter builder it will never open. A group with more than two locations is past the published tiers and needs to ask what happens next. Anyone hunting for a clinical record system, a full scheduling suite or a guarantee of reimbursement is in the wrong building.

On security, the site describes encryption at rest in United States data centers, TLS in transit, role based access limited to accounts the studio creates, access logs on the higher tiers, and a stated promise that data is not sold or used for training. It does not publish a certification list, so if your state or your carriers require specific compliance paperwork, ask for it in writing before you migrate a single client file.